FAQs

Ordering & plans

How does the Chukus meal plan work?

Placeholder answer. Take the 2-minute quiz, we work out your dog's daily portion, and you get 14 fresh, pre-portioned packs every 2 weeks.

Can I mix recipes?

Placeholder answer. Yes — pick one recipe for all 14 packs, or two recipes and we'll split the box 7 and 7.

Can I pause, skip or cancel?

Placeholder answer. Anytime, from your account. There are no cancellation fees.

Feeding

How do I switch my dog to Chukus?

Placeholder answer. Mix Chukus with the old food over 7–10 days, following the transition guide on each meal page.

How do I store and serve the meals?

Placeholder answer. Keep packs frozen, thaw in the fridge overnight, and use within 3 days of thawing.

My dog has allergies. Is Chukus safe?

Placeholder answer. Tell us in the quiz which proteins to avoid and we'll never offer those recipes. Check the full ingredients on each meal page.

Delivery

Where do you deliver?

Placeholder answer. Singapore and Malaysia. Delivery days and fees are shown at checkout.

What if I'm not home?

Placeholder answer. Meals arrive in an insulated box that keeps them frozen for several hours.