We understand that there is a concern that 2 weeks is too much of food, and the food would be wasted if my dog does not like it. This is why we have a flexible refund policy and cancellation policy. We truly believe that most dogs would not turn away from freshly cooked food, as it is delicious! You can even try it yourself, as ALL our ingredients are human grade
For our trial subscribers, we have a 7-day return policy on our trial orders.
Upon receipt of our food, if your dog has difficulty transitioning to our food, Chuku's Kitchen will provide a 50% refund in the condition whereby:
1. Food is kept frozen at all times
2. Remaining food to return to Chuku's Kitchen in the same condition upon receipt for donation to animal shelters
See our T&C for more details.
As a green company, Chuku’s Kitchen packs are from BioPak, a trusted Australian certified brand with state of
the art production facility advocating for compostable packaging solutions.
You can find our manufacturing date and batch numbers on the pack lids, under the flaps. Alternatively, we may stick a label to indicate the date.
Chuku's Kitchen provides you the flexibility to switch your subscription on and off anytime! If there's still an issue, in making changes to your existing subscription, send us an email with your request to firstname.lastname@example.org and one of our team members will promptly connect with you to assist with any queries.